Shipping policy

This policy is intended to give you a clear understanding of our shipping policies and procedures. After you have placed an order in our store, please read it carefully.

Shipping, processing and order deadlines

  • The order deadline is 17:00 EST.

  • The order processing time is 1-2 business days (Monday to Friday).

  • As a rule, shipments are on the road for 5-12 business days (Monday to Friday).

  • Orders are shipped directly from our supplier in China to the customer.

  • Shipping Cost: Free shipping

Cancellation of the order

Your order will be fully refunded if you cancel it within 12 hours of purchase. Please send us an email if you decide to cancel the order.

We work with a fully automated system, orders are immediately fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery. Once the order has been shipped, it cannot be changed or refunded. 

Disclaimer: If you submitted a cancellation request within 12 hours but we were unable to respond before the order was processed, cancellation will no longer be possible.

Order tracking

Once your order is shipped, a tracking number will be generated. Please provide an accurate email address if you would like to track your order. While creating an account is not required, it makes it easier to track the package.

Disclaimer: We are not responsible for any issues or delays in providing tracking information if an incorrect or invalid email address is provided during checkout. Please double-check your email address before placing your order.

Change of address/phone

If you want to change the phone number or address reserved when ordering, please contact us as soon as possible before the order is sent. Once the order has been placed, we cannot change the information. In this case, you can request the return and place the order again.

Order cannot be tracked

If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to appear. In rare cases, the tracking information may not be updated, but you will still receive your order. Please contact us for the estimated delivery time.

International shipping: Shipping in the United Kingdom,United States,Canada,Australia and New Zealand.

  • E-mail: info@novaandchic.com