FAQ

📦 When will my order arrive?
Your order is processed within 1–2 business days, and shipping usually takes 7–10 business days. We work hard to get your package to you as quickly as possible!

🚚 Do you offer free shipping?
Yes! We’re happy to offer free shipping on all orders — no minimum purchase required.

🔁 Can I cancel or change my order?
Our system is fully automated, which means orders are sent to processing right after purchase. Unfortunately, we can’t make changes or cancellations once an order is placed — but we’re here to help with returns if needed!

📍Can I change my shipping address?
If your order hasn’t been processed yet, contact us right away. Once it’s shipped, address changes aren’t possible — but you can still reorder with the correct info if needed.

🔎 How do I track my order?
Once your order ships, you’ll receive a tracking number by email. Make sure your email address is entered correctly at checkout to receive updates.

📫 My tracking info isn’t updating — what should I do?
No worries! Sometimes tracking takes 1–4 business days to show updates. If it still doesn’t work, contact the courier first or email us — we’re happy to assist!

🌍 Do you ship internationally?
Currently, we offer free shipping within the United States.

📧 Still need help?
Reach out anytime at info@novaandchic.com — we love hearing from you!